Orders are generally shipped within 4 business days FOB from Chino, CA 91710 via UPS or FedEx unless otherwise specified. In the
event an item is on back order we will notify you. Larger orders may ship via common carrier and we will contact you in that event.
Please note that we cannot deliver to PO Box addresses so be sure to submit your order with a valid street address.
Products may not be returned without a Return Authorization Number. Please contact us at firstname.lastname@example.org or
203-393-9303 to return an item. Include your invoice number and contact information. Items must be in pristine unused condition
in their original packaging. The return must be initiated before 30 days from receipt of order.
DAMAGED IN TRANSIT, SHORTAGES, WRONG ITEMS
All claims for shipping errors, shortages, or defective/damaged merchandise must be made within 10 business days of receipt of shipment. Credit will not be issued thereafter.
Video Image Express reserves the right to change any errors, decline any order due to incorrect pricing or other